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WINTAB one year replacement warranty policy

Sakri congratulates and thanks you for showing confidence in our products and becoming our valued customer. Sakri warrants that the product at the time of its original purchase is free of defects in materials and workmanship. Please call our customer care number at 1800-209-2015 / +91-020-65119994 for further assistance.

Warranty terms and conditions

Standard Warranty (SW) will be applicable for a specified term of 1 year from the date of original purchase of device either from Sakri or via retail purchase by the customer. In the event of any complaint related to the defects in the device hardware ("product") during warranty duration, Sakri at its sole discretion may provide the following services according to terms and conditions stated here.

  1. Sakri agree to repair or replace the product (as the case may be) which it will supply to you at its own cost, in circumstances where the product does not perform in accordance with specifications as mentioned, during the standard warranty period of 1 year from the date of purchase of product.
  2. Proof of purchase (invoice or paid order confirmation) must be provided when requesting for service under the standard warranty
  3. Sakri requires any customer requesting service under the standard warranty to comply with directions from Sakri Authorized Service Centre (SASC) in relation to troubleshooting any issue and facilitating any repair or replacement under these standard war-ranty terms and conditions.
  4. If products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Sakri support at support@wintab.in
  5. Sakri reserves the right to replace the product or relevant part with the same or equivalent product or part, rather than repair it depending on the extent of the fault or damage on the product.
  6. Replacement of the product or its component shall be retained by Sakri and shall become Sakri's proprietary.
  7. Replacement of the Product or a part under the Standard Warranty does not extend or restart the standard warranty period. Any replaced part shall assume the remaining warranty of the original product.
  8. Keypad provided with WINTAB (as accessories) will only be covered under warranty, other accessories will not be covered under warranty.
  9. Any software provided by Sakri (including, but not limited to system software) is not covered under this standard warranty and it shall be governed by the licensing agreement of such software.
  10. No retailer, agent, or employee of Sakri is authorized to make any modification, extension, or addition to this standard warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
  11. Sakri may remove the programs and data on the product as part of normal standard warranty service. Sakri will not be held liable for any loss of data.
  12. Sakri may upgrade the system software as part of normal standard warranty Service, due to which data or applications that were previously compatible with the product may cease to be compatible. Sakri disclaims any representation that compatibility with data and applications will be maintained after standard warranty Service.
  13. The Customer is responsible to inspect all goods received from Sakri upon arrival. In instances where goods have been damaged in transit, the customer must report this to Sakri at support@wintab.in within 3 days of receipt of the product. Failure to report physi-cal damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.
  14. Sakri disclaims any representation that it will complete standard warranty service in any specific period of time. Sakri representa-tives may provide estimates of the time required for warranty service, but the actual time required depends on the nature of the defect and other factors beyond Sakri's control.

* Warranty terms & conditions

  1. The device/product serial number has been removed, erased and tampered.
  2. Deterioration of the product due to normal wear and tear of device.
  3. Usage other than in accordance with the user manual, rough handling, ingression of/exposure to any kind of liquid (water, sweat, beverages, oils etc.), exposure to moisture, dampness or exposure to extreme thermal or environmental conditions, corrosion, oxi-dation, unauthorized repairs, unauthorized spare part usage, accidents, force of nature, other actions beyond the reasonable con-trol of Sakri. Warranty is valid only if the defect was caused directly in materials or workmanship.
  4. The standard warranty will also not cover any physical damage to the surface of the device including but not limited or scratches on the LCD screen or camera lens.
  5. Any defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery casing or the cells are broken or shown evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
  6. The defect was caused by a defective function of the cellular service provider or by any other external system.
  7. Sakri will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
  8. Damage caused by service (including upgrades and expansions) performed by anyone, including the customer, other than a Sakri Authorized Service Centre (SASC).
  9. If the product has been opened or disassembled or modified from original state by anyone, including the customer, other than Sakri Authorized Service Centre (SASC).

Warranty will not be applicable under the following circumstances Obtaining warranty service

  1. If you notice a defect in your product, contact Sakri Support at 1800-209-2015 / +91-020-65119994 email: support@wintab.in and describe the problem. Sakri Authorized Service Centre (SASC) will take appropriate action depending on the state of damage as per standard warranty terms and conditions.
  2. Customer must send the product to Sakri Authorized Service Centre (SASC), including the package and documentary proof of purchase date and warranty card duly signed and stamped by dealer received during purchase of product. You should ship the product in the original box provided during the purchase of product and we suggest that you obtain insurance against loss or damage during transportation. Sakri is not responsible for any transit loss while shipping the product to Sakri Authorized Service Centre (SASC).
  3. On receipt of the product, Sakri Authorized Service Centre (SASC) will make a final assessment of eligibility for standard warranty service based on the state of the product as received and the accompanying documents. If the product is eligible as per standard warranty terms and conditions, Sakri will repair or replace the product and send it back to postal address after email confirmation.
  4. If the product is not eligible for warranty, you must bear all the risk, costs and expenses related to product, including return shipment.

Website: www.wintab.in / www.sakri.in
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1800-209-2015 | +91-020-65119994 |support@wintab.in | www.wintab.in